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- General
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Getting Started
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Control Panel
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Email
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CGI / Perl
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MySQL
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Troubleshooting

 
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Getting Started with your Hosting Account  
   

Updating your domain's DNS to point to our nameservers

Uploading files to your webspace
What extensions do my files need to have?
 
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Your Hosting Control Panel  
   

What is the control panel for?

Your Control Panel

 
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Email  
   

How do I setup email addresses?

How do I send/receive emails with an email program?
How do I send/receive emails with Webmail?
Do you automatically remove any emails from my account?
Is there a size limit on the emails I can send/receive?
 
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CGI / Perl  
   

How do I configure cgi scripts for my hosting account?

 
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MySQL  
   

How do setup a MySQL database?

How do I administer my database?
 
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Troubleshooting  
   

I type in my domain name in a browser but I get an error message?

Why isn't my new home page showing up?
 
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General  
   
Do you backup my website/users/email settings?
AbsoluteHosting's Hosting Network
What operating system do you use?
How do I cancel my hosting account?
 
 
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 Getting Started with your Hosting Account
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Updating your domain's DNS to point to our nameservers  
    To allow your hosting to work, you must first update the nameservers for your domain name. If your domain is not registered with us, ask your domain company to change your domain's nameservers to the ones listed in the welcome email we sent you when we setup your account. Your domain registration company will tell you how to make the change - usually you have to fill in an online form on their website. Once you have done this it will take up to 24 hours for the changes to take effect, and therefore for your hosting account to become active.  
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Uploading files to your webspace  
   

The action of putting files from your computer onto your webspace is referred to as "uploading". You can achieve this in one of two ways:

 
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FTP (File Transfer Protocol)

  This method is usually easier if you are regularly uploading lots of files/folders to your webspace. You will need an FTP program such as WS-FTP or CuteFTP (if you're using website design software, FTP may be inbuilt into your software).
- Instructions on how to get setup using FTP software
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Online File Manager
  You can use the File Manager from within your control panel to upload files which is very easy and requires no extra software. Simply login and upload!
 
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    Whichever method you choose to upload your files, your website needs to be uploaded to your HTML folder, which is called "public_html". Navigate to that folder and upload your website pages/files, and your pages will then be visible online.  
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What extensions do my files need to have?  
   

HTML files should end in .html with your main site page being called index.html

Perl scripts need to end in either .pl or .cgi and be placed in your cgi-bin folder
PHP scripts need to end in .php
SSI scripts need to end in .shtml
 
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 Your Hosting Control Panel
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What is the Control panel for?  
    All of our hosting packages come with an easy to use control panel, where you can perform site admin tasks such as upload files, setup/delete email addresses, view stats or diskspace usage etc. View a screenshot.  
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Your Control Panel  
   
Accessing your control panel
  The welcome email we sent you when you setup your account contains a link/address for your hosting control panel, as well as your login details. To access your control panel, simply click the link in your welcome email. You may wish to bookmark your control panel login address for easy access in the future.
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How to get control panel help
  You can click the help button from within any page of your control panel to access help on that specific feature.
 
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 Email
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How do I setup email addresses?  
   

You can add, modify or delete email addresses for your account in your hosting control panel.

 
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How do I send/receive emails with an email program?  
    Using an Email Program:
There are many different email programs available for sending and receiving your emails, such as Microsoft Outlook, Windows Mail or Apple Mail. Every email program is different, so you may need to refer to your program's instructions for how to setup a new account. In all email programs you will need to enter your login details and certain settings:

Account Type: POP3 or IMAP  Which should I choose?

Incoming Mailserver: mail.yourdomain.com
(replace yourdomain.com with your own domain name).

Outgoing Mailserver: mail.yourdomain.com
(replace yourdomain.com with your own domain name).
Account Name/Username: This should be the FULL email address of the user you wish to login to, e.g. you@yourdomain.com.
Password: The password you chose for this email address.
Outgoing mailserver authentication: In order to send emails, you must turn on 'outgoing mailserver authentication' in your email program settings. Please refer to your software help for further instructions on how to turn on this setting.
SSL Settings: You should set all SSL options to OFF/Disabled.
Port Numbers: The outgoing port should be set to "25" and the incoming port is "110" for POP login or "143" for IMAP.
Leave emails on server (POP login ONLY): If you wish to leave your emails online for a set period, so newer emails are available in Webmail, set your email software to leave mail on the server for say 30 days. DO NOT set it to leave emails on the server forever, otherwise your account will eventually run out of space!
 
       
    Which email login type should I choose?  
    POP3 - recommended
You should use POP3 if you login from just one computer or phone, or if you wish to store your emails on your own computer/phone so you never run out of space in your account. This is one of the major advantages to using POP3 which is why we recommend this login type. All your emails will be downloaded to your computer and not stored online (or you can set your logins to leave your emails online for a set period). This means that your computer automatically keeps your online account clear and stops it getting full. If you use more than one computer or phone to login and wish to use POP3 login, just set all your logins to leave your emails on the server for 30 days.
 
   

IMAP
You should only use this login type if you login from more than one computer or phone. All your computers, phones and also Webmail will sync, and you'll see the same messages and folders whichever you use to login. E.g. if you send a message from one computer, it will be in the Sent folder on all your other IMAP logins. If you delete emails, it will delete them from ALL sources including Webmail. You should note that IMAP stores your emails online, not on your computer or phone so if you send/receive a lot of emails or large emails, your account will gradually get full and you will need to periodically delete emails from your account (you can save/archive them first if needed). This means that IMAP will not suit everyone's needs, in which case you can use POP3 login instead (see above). Finally, to help you keep your account clear when using IMAP login, older Trash and Spam emails are automatically cleared for you - see here for details.

 
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How do I send/receive emails with Webmail?  
   

Using Webmail:
Webmail allows you to send and receive your emails simply by logging in using your browser. This means you can login to your Webmail from any computer with internet access, anywhere in the world! No email software is required. Our Webmail includes loads of great features like spell check, address books, search, filters and more. You can also customise the look, colour and layout of your Webmail environment. The welcome email we sent you when you setup your account contains a link/address for your Webmail. To access Webmail, simply click the link in your welcome email. You may wish to bookmark your Webmail login address for easy access in the future.

Note: to help you keep your account clear when using Webmail, older Trash and Spam emails are automatically cleared for you - see here for details.

 
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Do you automatically remove any emails from my account?  
   

It is important to always keep enough space in your account to allow any new emails to be delivered to you. To make life easier and help you keep your account clear, older emails that are likely unwanted are automatically cleared for you, as follows:

This applies to IMAP and Webmail users only:

Spambox: Emails older than 14 days will be removed from your Spambox folder.
Trash Bin: Emails deleted more than 14 days ago will be removed from your Trash Bin folder.

 
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Is there a size limit on the emails I can send/receive?  
    Yes, the limit is 50MB per email for both incoming and outgoing mail. We set this limit as a safety measure, as some types of attack send out many very large files which can shut down your email service. If you need to send, or someone needs to send you a larger email, try the following:
  1. Use a 'zip' application such as WinZip to compress the attachments into a zip file, which will reduce the file size significantly.
  2. If the email contains more than one attachment, send the attachments in separate emails.
  3. Some email clients allow a message to be broken up into parts which works with many attachments. In Outlook Express this setting can be found in 'Tools -> Accounts -> Properties -> Advanced'.
 
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 CGI / Perl
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How do I configure cgi scripts for my hosting account?  
   

Where should I upload my cgi scripts to?

  You should put all cgi/perl scripts into your cgi-bin (a folder within your account specifically for Perl scripts). You can create subfolders within your cgi-bin.
How do I set permissions for cgi scripts?
  You will need to set the correct permissions for your cgi scripts before they will work. You can use your FTP program or the File Manager to do this.
Where can I get pre-written cgi scripts?
  There are many pre-written scripts available on the internet. If you choose to use any of these, make sure they are from reputable a source and that you use the latest version of any script.
 
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 MySQL
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How do I setup a MySQL database?  
    Please note that you must have either a Standard or Pro hosting package in order to use MySQL. You can create your database(s) in your hosting control panel.  
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How do I administer my databases?  
    You can administer your MySQL databases using phpMyAdmin. phpMyAdmin is a very easy to use MySQL management system, which you can access from your hosting control panel.  
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 Troubleshooting
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I type in my domain name in a browser but I get an error message?  
    It usually takes 24-48 hours for a new or transferred domain name to start resolving to our servers.  
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Why isn't my new home page showing up?  
   

There are several possible causes for this problem:

1. Make sure that you have uploaded your page to the correct folder.

2. When you open an account with us, your homepage will initially be a default page setup by us. The name of this file is index.html. You need to replace this page with your own homepage called index.html. If you upload your own home page and don't call it index.html, your new page won't be your main website page. Just delete or overwrite our index.html file and your new home page will show up! File names are case-sensitive, so index.html must be in lowercase.

3. Your browser or internet provider is caching the old pages. Press and hold the CTRL key and click refresh on your browser. This does not work with all browsers, so please wait at least a few hours before contacting us for support, as most internet providers refresh their cached pages every few hours.

 
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 General
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Do you backup my website/users/email settings?  
    Yes. We take regular backups of all websites/users/email settings in case there is a problem with the server your account is on. This ensures that in the unlikely event of a server failure we can restore your hosting account within a few hours with minimal interruption to your service. However, we cannot provide a backup copy of individual sites if you accidentally lose or delete your files or settings, and we will only use the backup if the loss of data is our responsibility. Although we provide this fail-safe, we cannot guarantee that we will be able to successfully recover all sites in the event of a critical server failure, therefore we highly recommend that you also keep your own backup.  
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AbsoluteHosting's Hosting Network  
    We have ensured maximum server uptime by using one of the best connectivity providers, and in the hosting facility itself we only use top quality systems and components. Your new site will be hosted on the latest servers ensuring your website is fast and responsive.  
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What operating system do you use?  
    All servers have RedHat Linux installed.  
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How do I cancel my hosting account?  
    You can cancel your hosting account by emailing us using our contact form. You must include your Order ID, the domain name of the hosting account and your hosting username and password. Please note that you must give us at least 14 days written notice of cancellation. If you have hosting setup for a domain that you have cancelled or not renewed you must cancel the hosting separately, otherwise you will continue to be charged for any services which have not been cancelled.  
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